Service level agreement
The agreement explains the terms and conditions under which the Municipality of
the Medina Region will provide its services to citizens and all its beneficiaries.
It aims to establish a basis and framework for providing high-quality and efficient
services that meet the requirements of the beneficiaries and meet their needs around the clock.
The rights and duties of the beneficiary
- The electronic portal allows beneficiaries to obtain many instant services without the need to log in to the portal. There are other services that require login through unified access in order to be able to complete and follow up on their service.
- The electronic portal allows beneficiaries to obtain many instant services without the need to log in to the portal. There are other services that require login through unified access in order to be able to complete and follow up on their service.
- The applicant bears full responsibility for his choices and the regulations governing the services, and applications that violate them will be excluded.
- The beneficiary must pledge that his entered data is correct when submitting any request that contains a form that requires recording data or information. .
Help and support
- The electronic portal of the Municipality of the Medina Region includes a special section to provide support and assistance to beneficiaries through various communication channels within the portal such as (social networking programs (Twitter, WhatsApp, Telegram... etc.), customer service centers, unified communication, email
- There are user guides available that explain the mechanism of work for implementing the services, located inside the card of each service, through which clarification and assistance in completing the service can be provided.
- The Customer Support and Service Department is committed to providing interaction and response to all beneficiary requests and inquiries received during working hours and hours, and direct contact can be reached via the Contact Us tab.
Products and services guide:
| N | Service name | Service Availability | Completion Time | A note about the service |
| 1 | Inquiry about the grave of the deceased | 7/24 | Immediate | |
| 2 | Inquire about a street | 7/24 | Immediate | |
| 3 | Inquiry about requests for delivery of services | 7/24 | Immediate | |
| 4 | Query the historical movement of an approved chart | 7/24 | Immediate | |
| 5 | Querying a transaction | 7/24 | Immediate | |
| 6 | Inquiring about a ruined vehicle | 7/24 | Immediate | |
| 7 | Inquiry about signed public competition contracts | 7/24 | Immediate | |
| 8 | Inquire about the opening dates of envelopes | Instant | 7/24 | |
| 9 | Inquire about qualified engineering laboratories | Instant | 7/24 | |
| 10 | Enquiry about engineering offices | Instant | 7/24 | |
| 11 | Issuing a project coordination license | 7/24 | 1 Day | |
| 12 | Instrument update service | 7/24 | 5-20 Day | The duration is an estimate, and may vary depending on the status of the request |
| 13 | Regulatory compliance service | 7/24 | 3-5 Days | |
| 14 | Organize a random site | 7/24 | 1-5 Days | The completion period varies according to the engineering office |
| 15 | Retail and integration service | 7/24 | 5-10 Days | The completion period varies according to the engineering office |
| 16 | Request an official interview | 7/24 | Immediate | The duration is an estimate, and may vary depending on the status of the request |
| 17 | Request to meet an official (for engineering offices) | 7/24 | Immediate | The duration is an estimate, and may vary depending on the status of the request |
| 18 | My painting | 7/24 | 1-10 Days | |
| 19 | Online appointment booking | 7/24 | Immediate | |
| 20 | Data supply request form | 7/24 | 30 Day | |
| 21 | Dropping and retrieving vehicles | 7/24 | Immediate | |
| 22 | Career transfer | 7/24 | Undefined | |
| 23 | Supplier data registration service | 7/24 | Immediate | |
| 24 | Request to connect the power supply | 7/24 | 3-5 Days | Delay occurs if the bill is not paid |
| 25 | Public draw | 7/24 | 7-30 Day | |
| 26 | Cooperative training | 7/24 | 7-10 Days |