Innovative municipal service for the guests of God

In order to provide the best services to its visitors and guests of God, the Municipality of Madinah is working to provide an easy and convenient experience by developing innovative technical solutions that improve the experience of pilgrims and Umrah performers.

This includes designing smart applications and digital platforms based on artificial intelligence and the Internet of Things, with the aim of providing customized and fast services that enhance comfort and simplify procedures.

This effort comes within a comprehensive vision that focuses on providing innovative and effective solutions that serve the guests of God and contribute to improving the quality of their experience in a sustainable manner.

Existing Solutions Section:

1.       Shuttle Service between Quba and the Prophet's Mosque

A shuttle service using electric vehicles has been provided to connect the Prophet's Mosque with the most important religious landmarks in Madinah, such as Quba Avenue. This service aims to facilitate the movement of visitors and worshipers between these important sites in a comfortable and safe manner. Which contributes to reducing traffic congestion and providing a smooth transportation experience for visitors

2.       Historical Path in Medina

Through the Spirit of Medina portal, the "Historical Path" was launched, which narrates the chapters of the Prophet's biography and reflects the fragrance of Islamic history through historical landmarks that enhance the experience of visitors to the good city.

3.      Guests of the Most Gracious Program

The Guests of the Most Gracious Program, within the Kingdom's Vision 2030, aims to facilitate Muslims' access to the Two Holy Mosques and improve their experience using innovative technologies, including facilitating visas, increasing trips, and developing services in transportation and historical areas, to achieve the goals of Vision 2023 

4.      Irshad Application:

The "Irshad" application was launched by the General Authority for Tourism and National Heritage in the Kingdom of Saudi Arabia, in cooperation with the Ministry of Hajj and Umrah. The application aims to provide guidance and a guide for pilgrims and Umrah performers of the House of God, to facilitate the performance of rituals and provide important information about religious sites, in addition to providing support and transportation services to users.